No Quibbles Guarantee
Our returns policy is simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return it to us unused and in its original condition within 30 days and we will arrange a refund or exchange.
You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery).
If an item is faulty please contact us with your order number for either a returns number or replacement.
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
In addition to your 30-day returns guarantee, customers in the UK and European Union are entitled to a statutory cooling-off period of 14 days.
Please contact us by email at firstname.lastname@example.org or phone before returning any goods, so we can give you a specific returns number.
How To Do a Return
- Please contact us by email at email@example.com or phone at +44 (0)207 622 0688 to arrange a return.
- We will give you all the information needed to send your product(s) back to us.
- We will arrange either a replacement or refund.