Terms & Conditions
Natural Products Factory Ltd and its affiliates provide access to the www.nourishskinrange.com website and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the nourishskinrange.com website. By using the nourishskinrange.com website, you signify your agreement to be bound by these conditions.
You are provided with access to this website in accordance with these Terms and Conditions and any orders placed by you must be placed strictly in accordance with these Terms and Conditions.
1. Ordering
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract creation and electronic contracting:
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Natural Products Factory Ltd
- As your product is shipped from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
We reserve the right to refuse any order you have placed.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number you have provided when placing the order.
In the event that an order appears to be fraudulent, we reserve the right to verify your contact information and may ask for additional information such as, but not limited to, ID and/or passport copy.
In the unlikely event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
2. Prices
While trying to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.
You will be notified of any delivery charges before you give your credit card details.
For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.
3. Payment
Payment can be made by Visa, MasterCard, Maestro, American Express, PayPal or Amazon Pay. The card details will be encrypted to give you maximum protection while shopping with us.
We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be redirected to anyone but Natural Products Factory Ltd. A yellow padlock appears in the bottom-right of your browser as you enter the Checkout section of our site.
4. Delivery
All orders are dispatched within 1 to 2 working days from the date of order placed using Tracked Royal Mail First Class from London, UK.
For UK orders, you can expect to receive your products within 2-4 working days after you have placed your order.
Orders placed after 2 PM (excluding Saturday, Sunday, Public holidays and Bank Holidays) will be processed on next working day. If there are any delays, we will email you to let you know the status of your order. Working days exclude weekends and public holidays in the UK.
For next day delivery orders, orders placed after 2 PM (excluding Saturday, Sunday, Public Holidays and Bank holidays) will be processed the next working day and shall be received on the next working day.
We make every effort to deliver goods within the estimated time, however, delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to dispatch within our usual delivery time (1-2 working days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.
Please click here to know more about our Delivery Information.
5. Returns
No Quibbles Guarantee
Our returns policy is simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return it to us unused and in its original condition within 30 days and we will arrange a refund or exchange. This does not affect your statutory rights.
You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery).
If an item is faulty please contact us with your order number for either a returns number or replacement.
Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.
In addition to your 30-day returns guarantee, customers in the UK and European Union are entitled to a statutory cooling-off period of 14 days.
Please contact us by email at info@nourishskinrange.com or phone before returning any goods, so we can give you a specific returns number.
Please click here to know more about our Return Policy.
6. Liability
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire.
7. Copyright and Trademarks
All rights in the designs and information on our website, are owned by Natural Products Factory Ltd. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission.
8. Privacy
Please click here to know more about our Privacy Policy.
9. Competitions
These competition terms and conditions are subject to any other terms and conditions provided at the time of entering the competition. Competition details form part of these terms and conditions.
- We do not accept automated entries or entry by syndicates. All such entries will be disqualified. Anyone who created multiple accounts to enter will be ineligible too.
- Unless stated otherwise, the competition winner(s) will be picked at random from all correct entries received by the closing date.
- We notify the winner(s) by email or through private messages on social media. We will not contact you from a separate account asking for personal details.
- We have final jurisdiction over selection of winner(s). Reasonable efforts will be made to contact the winner(s). Failure to respond and/or provide a correct address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
- The prize will then be sent out by mail. Please allow at least 4 weeks to receive your prize. However if you have not received your prize after this time, please contact us at info@nourishskinrange.com.
- By participating in competitions you agree to receive emails and/or marketing materials from Nourish London. You can unsubscribe from these emails at any time.
- We adhere to the Data Protection Act. We do not send unsolicited email and only email those who have submitted their email address. We will not give, loan or sell your details to any third party other than the individual company running the competitions that you enter, and you can unsubscribe from those individual companies emails yourself at any time.
- Competitions run on Facebook or Instagram are in no way sponsored, endorsed, administered by or associated with Facebook or Instagram.
10. Newsletter Subscription Discount
Each new subscriber to the newsletter or customer placing a first-time order is entitled to 15% off their order.
The discount code will be made available to the customer either by email or directly on the website, following their newsletter subscription.
The discount code doesn't apply on Gift Cards, Healthy Skin Starter Kit and Gift Sets where separate offers apply. Only one use per customer. Not valid with other discount codes.
Nourish London reserves the right to refuse any order you have placed that doesn't meet the qualifying criteria.
11. Facebook Ad Discount
This discount code doesn't apply on Gift Cards, Healthy Skin Starter Kit and Gift Sets where separate offers apply. Only one use per customer. Not valid with other discount codes.
Nourish London reserves the right to refuse any order you have placed that doesn't meet the qualifying criteria.
12. Other
The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.
Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
None of the above affects your statutory rights as a consumer.
Our Contact Details
If you have any queries about your order or these terms and conditions, please write to us by e-mail at info@nourishskinrange.com
or by post to:
Natural Products Factory Ltd, Unit 43, Ingate Place, LONDON SW8 3NS
or telephone : +44 (0)207 622 0688
Our working days are Monday-Friday from 9 am to 6 pm (GMT time).
Working days exclude weekends and public holidays in the UK.
Any enquiry sent to us outside of these times or working days will be processed on the next working day.
While we make every effort to get back to you as soon as possible, it may take up to 48 hours to respond to your enquiry, especially during busy periods.