TERMS & CONDITIONS

Terms and Conditions

Natural Products Factory Ltd and its affiliates provide access to the www.nourishskinrange.com website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the nourishskinrange.com website. By using the nourishskinrange.com website, you signify your agreement to be bound by these conditions.

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Ordering

Orders can be placed via the website only, via our Secure server, we accept Visa, Mastercard, Switch, Delta, Solo, and Electron cards.

Security

We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be redirected to anyone but Natural Products Factory Ltd. A yellow padlock appears in the bottom-right of your browser as you enter the Checkout section of our site.

Delivery

The majority of orders delivered to UK addresses are dispatched the same day, via Royal Mail First Class or Special Delivery service. You can expect to receive your items within 1-2 working days after you have placed your order, unless the order is a guaranteed next day delivery, which should be received the next working day. If there are any delays, we will email you to let you know the status of your order.

Terms and Conditions

1. Ordering

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract creation and electronic contracting:

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Natural Products Factory Ltd
  • As your product is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order,
  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

In the unlikely event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

2. Prices

While trying to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will try to inform you immediately and give you the option of cancelling your order, or reconfirming it at the correct price. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the goods, you will receive a full refund.

You will be notified of any delivery charges before you give your credit card details.

For international orders (outside the UK), all import duties and taxes for the goods entering your country are your responsibility to pay, so please find out the applicable rates of your country before ordering.

3. Payment

Payment can be made by Visa, MasterCard, Switch, Solo, Electron or Delta. The card details will be encrypted to give you maximum protection while shopping with us.

4. Delivery

For UK orders, you should normally receive goods within 1-2 working days. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we will not be liable for any loss caused to you by late delivery. If the rare circumstance arises whereby we are unable to deliver within our usual delivery time (1-2 Working days), and cannot agree another time with you, you will be offered the opportunity to cancel your order and get a full refund.

5. Returns

No Quibbles Guarantee

Please review our Returns Policy,(click on returns policy) which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

Our returns policy is simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return it to us unused and in its original condition within 30 days. You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery). If an item is faulty please contact us for either a returns number or replacement.

Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt.

Please contact us by email or phone before returning any goods, so we can give you a specific returns number.

6. Liability

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control, for example, flood, drought, fire.

7. Copyright and Trademarks

All rights in the designs and information on our website, are owned by Natural Products Factory Ltd. They are protected by copyright, trademarks and other intellectual property rights. You may copy and print sections of our website, but only for the use of placing an order with us. Any other reproduction of information or designs contained in this website may only be done after receiving our written permission.

8. Privacy

When you make an order we note your name, email address, postal address, and phone number.

We may use this information to tell you about our new products and competitions by sending you an email. If you do not want to receive any such information, simply send an email to sales@nourishskinrange.comand let us know you do not wish to be contacted and no further emails will be sent.

We will never give your personal information to any other company. If you require any more information on our privacy policy, please contact us by sending an email to sales@nourishskinrange.com

9. Our Contact Details

If you have any queries about these terms and conditions, please write to us by e-mail at sales@nourishskinrange.com

or by post to:

Natural Products Factory Ltd, Unit 63, Ingate Place, LONDON, SW8 3NS

or telephone : 0207 622 0688

10. Other

The laws of England and Wales shall govern the contract between us, and any dispute between us will be resolved exclusively in the courts of England and Wales.

Sometimes the product specifications from manufacturers can change; in which case we will do our best to offer you a similar alternative. Where "substitute" goods are sent and you are not happy with them and cancel the order, you will not be made to pay the cost of returning the goods.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

None of the above affects your statutory rights as a consumer.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

your name

address

phone number

email address

credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Our Contact Details

If you have any queries about our privacy policy, please write to us by e-mail at sales@nourishskinrange.com

or by post to:

Natural Products Factory Ltd, Unit 43, Ingate Place, LONDON, SW8 3NS

or telephone : 0207 622 0688