Production Co-ordinator position (manufacturing)

Overall Job Purpose

The Production Coordinator plays a key role in ensuring product is manufactured, filled and dispatched to customers in a timely manner as per company turn around criteria. This role also ensures that delivered product is to agreed quality standards.


- Prepare web orders, book parcel service and ensure packages are despatched same day.

- Deal with customer service enquiries in a timely and polite manner.

- Liaise with retailers to ensure accuracy of orders and invoices.

- To input all sales orders in the system on a daily basis.

- Plan and project manage all large volume shopping orders.

- To schedule manufacturing and filling to ensure orders can be fulfilled and ready for despatch within 5 hours of receipt.

- To ensure system (Inflow) procedures are adhered to including – receipt of raw materials, labels and cartons, scanning of consumed raw materials and finished products are completed one filled.

- To ensure all organic materials and products are handled according to the guidelines laid out by the Soil Association.

- To maintain the manufacturing and filling areas ensuring it is kept clean and well-ordered according to the Natural Products Factory quality manual.

- To ensure all quality control is carried out as per NPF Quality Manual.

- To liaise with suppliers and place orders for raw materials, labels, packaging and cartons as required.

- Regular checks on supplier pricing ensuring NPF remain competitive.

- To maintain the NPF microbiology database and ensure samples sent out as specified in NPF quality manual.

- Run weekly stock reordering reports for raw materials, packaging, labels and cartons. Visual checks on shelf stock and raise work orders as required.

- General office purchasing of consumables and stationary.

- Take a pro-active role in ensuring all H&S procedures are adhered to.

Skills / Experience

- Methodical and organised.

- Ability to stay calm under pressure.

- Demonstrable ability to follow specific work instructions accurately and reliably.

- Proven ability to work under own initiative to complete objectives.

- The ability to work flexibly and supportively within a team.

- Basic proficiency in MS Office, including Excel, Word and PowerPoint.

- Strong personal qualities in: Attention to detail; Communication and Reliability and Accountability.

- The ability to handle multiple tasks.

- The willingness to learn and adapt to new challenges and a changing environment.

- The confidence to question and challenge e.g. when negotiating with suppliers.

Hours / Location
  • The normal working hours for the role will be 9am-6pm Monday – Friday.
  • Occasional weekend working may be required.
  • Based Battersea, London SW8.


Send CV and covering letter to


Applications close: 31st August 2018.
Interviews will take place through August and first week of September.